Privacy Policy

1. Introduction

Synthia Labs HK Limited (“Company,” “we,” “us,” or “our”) operates the PixelQuick platform (“Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at pixelquick.org and use our Service. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

Information you provide directly:

• Account registration data (name, email address, password)
• Payment information (processed securely by our third-party payment provider; we do not store full card details)
• Reference images, text descriptions, and other content you upload to the Service
• Communications you send to us (support enquiries, feedback)

Information collected automatically:

• Device and browser information (type, version, operating system)
• IP address and approximate geolocation
• Usage data (pages visited, features used, timestamps, session duration)
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and manage your account
• Respond to your enquiries and provide customer support
• Improve and personalise your experience on the platform
• Analyse usage patterns to enhance Service performance and features
• Detect, prevent, and address fraud, abuse, or security issues
• Send administrative communications (account confirmations, security alerts, policy updates)
• Comply with legal obligations and enforce our Terms of Service

4. Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating the platform (hosting, payment processing, analytics), subject to contractual obligations to protect your data
• Legal authorities when required by law, regulation, or legal process
• Business transfers in connection with a merger, acquisition, or sale of assets, in which case your data would remain subject to this Privacy Policy

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Service. A cookie is a small data file placed on your device by your browser.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service. Our cookie consent banner allows you to accept or dismiss non-essential cookies when you first visit the site.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you request account deletion, we will remove your personal data within 30 days, except where retention is required to comply with legal obligations, resolve disputes, or enforce our agreements. Anonymised or aggregated data may be retained indefinitely for analytical purposes.

7. Data Security

We implement industry-standard technical and organisational measures to protect your personal information, including encryption in transit (TLS/SSL), secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be processed in jurisdictions outside your country of residence, including Hong Kong and other locations where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

9. Children’s Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete that information promptly.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate or incomplete data
• Erasure — Request deletion of your personal data (“right to be forgotten”)
• Restriction — Request that we limit the processing of your data in certain circumstances
• Portability — Request your data in a structured, machine-readable format
• Objection — Object to processing based on legitimate interests or direct marketing
• Withdraw consent — Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at hello@pixelquick.org. We will respond within 30 days. For users in the European Economic Area (EEA) or the United Kingdom, these rights are provided under the General Data Protection Regulation (GDPR), and you may also lodge a complaint with your local supervisory authority. For users in Hong Kong, these rights are provided under the Personal Data (Privacy) Ordinance (PDPO).

11. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Synthia Labs HK Limited
Email: hello@pixelquick.org